Quality Policy

Quality Policy Statement:

We strives to consistently deliver high quality and professional leasing services that surpass the expectations of our customers. We will comply with company's regulations and requirements.

Vision:

To make Sino the number one for customers, investors and employees.

With the vision of becoming the preferred choice for customers, investors and employees, delighting our customers with premium quality, corporate governance and caring for employees are the prime foci of our quality management journey.

Mission:

To achieve quality excellence by thoroughly understanding the needs of customers and consistently surpassing their expectations

Core Values:

  • Staff integrity
  • Customer first
  • Teamwork
  • Continuous improvement
  • Preparedness
  • Sense of urgency

Quality is at the centre of our daily operation. We are committed to providing premium quality for stakeholders, from building developments of the highest possible quality, delivering comprehensive property services, to corporate social responsibility. Our core values of Staff Integrity, Customer First, Quality Excellence, Teamwork, Continuous Improvement, Preparedness and Sense of Urgency define the cornerstones on which we conduct our business. These values are the guiding principles to continuous improvement on quality. Each and every one of us is expected to demonstrate an unwavering commitment to upholding these values in our day-to-day work.

We value customer feedback as a gift and an opportunity for us to become a better organization. We proactively listen to customers' voices and follow through on every piece of feedback that comes to our attention. Similarly, our management team places strong emphasis on internal communications with our employees to maintain a two-way dialogue.

By consistently upholding integrity, displaying a sense of urgency and walking the extra mile, delivering high-quality products and services together, we seek to surpass customers' expectations and earn their trust.